Re-Opening and COVID Procedures
All visitors (including members) must reserve a ticket (click here) for a specific day and time block prior to coming to the Museum.
New Hours of Operation Thursday – Sunday, time blocks 9:30am – 11:00am and 11:30am – 1:00pm.
No on-site ticket reservations will be available. Your tickets are only valid for the date and time you selected.
If you are unable to reserve your tickets online, please call us at 401-273-5437 ext. 234 to reserve your tickets over the phone.
In Case of Illness (Cancellation Policy) – If you need to cancel, please contact firstname.lastname@example.org. Cancellations made at least 24 hours before arrival time will be eligible for a refund.
Group Visits – We will not be offering group visits or Birthday Parties at this time.
HEALTH & SAFETY
Masks – All staff and visitors ages 2 and up must wear a mask covering their nose and mouth at all times. Bandanas and neck gaiters are not acceptable mask substitutes.
Adult Support – Adults are expected to help the children they are visiting with to follow all health and safety rules.
Physical Distancing – All visitors and staff must keep 6′ physical distance between themselves and other persons not in their party at all times.
We reserve the right to refuse admission or ask people to leave the Museum if they show signs of illness or are not following the health and safety rules that have been put in place.
Travelers – If you have traveled to or from any location listed on RIDOH’s travel advisory site within the last 14 days and have not self-quarantined for 14 days, please DO NOT visit the Museum unless you have received negative results from a COVID-19 test within 72 hours, per state guidelines.
Eating and Drinking – No food or drink is allowed on the premises; water bottles and baby bottles are the only exceptions. Water fountains are turned off.
All Museum frontline staff will be cleaning high touch areas frequently throughout the day, using CDC-recommended products. Between visitor time blocks, additional focus will be on whole-Museum sanitizing.
Some loose parts within Museum exhibits have been reduced or removed. Those that remain will be disinfected frequently by exhibit staff and swapped out for new sets of previously disinfected items between each visitor timeslot.
In addition, the Museum is professionally cleaned with CDC-recommended products each night after closing. This includes disinfecting all high-touch areas including door handles, knobs, and stair rails.
The Museum has several new features to aid in the health and safety of its visitors and staff.
These include, but are not limited to:
- New CDC recommended MERV-13 filters have been installed in the Museum’s HVAC system. These are hospital-grade filters which catch up to 90% of airborne particles – including viruses like SARS-CoV-2.
- Two new systems to monitor humidity within the Museum have been installed, to be sure the humidity within the Museum stays within CDC guidelines.
- A professional-grade antimicrobial spray has been used in the entire Museum. This is a semi-permanent (effective 6 months – 1 year) coating on all surfaces, including carpeting, and provides extra protection against SARS-CoV-2.
- Touchless faucets have been installed in bathrooms.
- Additional/new touchless soap, sanitizer, and paper towel dispensers have been installed.
TIPS FOR VISITING
Maximize your play time by arriving as close to your start time as possible.
Have your tickets ready; digital and printed versions will be accepted.
As always, children must be accompanied by an adult at all times during your visit.
Per CDC guidelines, staff and visitors ages 2 and older must wear a mask that covers the nose and mouth to enter the Museum. Bandanas and neck gaiters are not acceptable mask substitutes.
We strongly encourage the use of debit/credit cards instead of cash.
WHAT TO EXPECT UPON ARRIVAL
1. We will check your temperature before entry using thermal scanners (similar to the ones they use in airports). Visitors must have a temperature reading below 100.4 F in order to proceed to the next step.
2. You’ll then proceed to the station where you will complete a health questionnaire and waiver. You must answer ‘no’ to all screening questions in order to proceed to the next step.
3. Lastly, we’ll scan your tickets and, if relevant, ask for proof of any reduced admission discounts you’ve applied to your reservation (Blue Star, Feinstein, etc).
The Museum will operate at reduced capacity, in accordance with state guidelines.
There are capacity limits for each exhibit gallery and our outdoor spaces (some spaces are limited to one family/visitor group at a time). Please be mindful of capacity signs throughout the Museum.
When able, visitors should park in alternate spots to allow for safe physical distancing for people entering and exiting vehicles.
Please observe the fire lane signs and park only in designated spaces to keep the lot safe for pedestrians, buses, and emergency vehicle access.
Handicap spots are available.
Parking is free.