Position Title: Visitor Experience Associate

Reports to:            Visitor Experience Manager

Status: Part Time, Non-Exempt

Location:          In-person required

Responsibilities:

Visitor Experience Associates provide support to help ensure the smooth daily operation of the Museum and an exceptional visitor experience by:

• Providing high-quality customer service to all Museum visitors
• Following COVID protocols to ensure a safe visitor experience for all, including but not limited to, handling the Museum check-in process for visitors, ensuring exhibit capacity limits, cleaning exhibit surfaces, and enforcing Museum policies
• Resolving visitor questions and concerns
• Assisting visitors in exhibits and programs
• Supporting the operation and staffing of the Admission Desk
• Keeping visitors well-informed about Museum programs and activities in person and over the phone
• Assisting with opening and closing of Museum exhibits and visitor spaces
• Ensuring the cleanliness of the Museum’s public areas
• Assisting with set-up, operation of, and occasional facilitation of children’s birthday parties, events, rentals, public programs and activities
• Other duties as assigned

Required Qualifications:

• Full vaccination against COVID-19 is required
• Fluent in English and Spanish is strongly desired
• Experience working on a team
• Strong interpersonal skills: helpful, calm, friendly demeanor
• Positive work-ethic, professional attitude, and willingness to learn
• Ability to work well under pressure and prioritize tasks
• Ability to adapt to different and changing environments (large crowds/small crowds)
• Track record of attention to detail while meeting critical deadlines and flexibly solving problems
• Accurate keyboarding, data entry, cash register and cash handling skills
• Good safety awareness and judgment and ability to assist visitors in emergency situations
• High school diploma or equivalent required
• Ability to go up and down stairs, sustained periods of prolonged standing, and frequent lifting up to 25 pounds

Preferred Qualifications:

• CPR, AED and First Aid certified (will train)
• 6 months to 1 year of customer service experience desired
• Experience working with children and a commitment to children’s learning through play

Availability: Part-time (15 hours/week); Must have availability on Saturdays. Other shifts available between Wednesday, Thursday, Friday, and Sunday. Some holidays and occasional evenings. Available shift times each day are 9AM – 1PM, 1 – 5 PM, or 9AM – 5PM.

Application Instructions: Email cover letter and resume to the Director of Education at Directors@ChildrenMuseum.org. Please attach PDFs of cover letter and resume; name the documents with your last name and title of document. No phone calls please. Application review begins immediately.

Applicants are required to have both a BCI check at the attorney general’s office and NSOPW background check online upon offer of a position. Applicants consent to these background checks and understand that the results will be part of the consideration of your continued employment.

Providence Children’s Museum is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.