The Museum seeks a dynamic individual for the Experience Coordinator position. The Experience Coordinators make up a frontline team, primarily responsible for ensuring a high-quality visitor experience at Providence Children’s Museum. As a team, the Experience Coordinators ensure the smooth daily operation of the Museum, including COVID safety protocols, and coordinate, prepare for, and implement educational and fee-for-service programs. Museum Experience Coordinators work to support open-ended, child-directed play experiences within the Museum’s exhibits. Ideal Experience Coordinators are curious and playful people who enjoy working with people of all ages and backgrounds and who thrive in a team setting.

Visitor Interaction
• Overseeing the operation of the Admissions Desk including cash handling and exceptional customer service
• Learning about and communicating information about Museum exhibits and programs to visitors and colleagues
• Resolving visitor questions and concerns, enforcing Museum policies
• Staffing the Admissions Desk and exhibits/programs
• Hosting Museum birthday parties, group visits, rentals, and other events
• The Bilingual Experience Coordinator also communicates with and ensures quality customer service for Spanish-speaking visitors and provides occasional written translations
Safety and Security
• Following COVID protocols to ensure a safe visitor experience for all, including but not limited to, managing the Museum check-in process for visitors, ensuring exhibit capacity limits, cleaning exhibit surfaces, and enforcing Museum policies
• Securing the Museum building and grounds daily at open and close
• Communicating frontline needs with the Museum’s Safety & Security Committee, attend security trainings
• Troubleshooting visitor issues; responsible for being prepared for emergencies; complete incident reports
• Ensuring the cleanliness of the Museum’s public areas; communicating cleaning needs with the Museum’s housekeepers and Operations team as needed
• Assessing exhibit and building repair needs and submitting work orders as needed
• Participating in regular Visitor Service team meetings
• Contributing to the development of Visitor Services plans, policies, and procedures
Play Provision
• Modeling creative and respectful ways to interact with children and the ways in which they choose to play
• Greet and engage adult visitors and support them in their chosen roles within their child’s play experiences
• Observing visitor spaces and families to respond in unique ways that create an environment in which all can play
• Assisting in the development and leading of the Museum’s play trainings as needed
• Training and coaching Museum staff in the Museum’s play theory
• Assisting in the development of and responsible for the preparation and facilitation of Museum Activity Birthday Parties and Museum Adventure Classes
• Ensuring adequate materials/supplies and room setup for programs, birthday parties and other events
Cross-departmental Projects and Communication
• Assisting in the development, preparation, and facilitation of educational programs for the public, group visits, and other audiences
• Assisting with exhibit and material inventories
• Occasionally assisting in the Museum’s frontline-based research projects
• Assist in formative, front-end, summative, and remedial exhibition evaluation by documenting the experiences of children and adults
• When appropriate, assist in prototyping future exhibit components

Required Qualifications:
• Experience working with children and a commitment to children’s learning through play
• Bilingual candidates are strongly desired (Spanish, ASL, Portuguese, etc.)
• 1-2 years of customer service experience
• Experience working on a team
• Strong interpersonal skills: helpful, calm, friendly demeanor
• Positive work-ethic, professional attitude, and willingness to learn
• Ability to work well under pressure and manage competing priorities
• Ability to adapt to different and changing environments (large crowds/small crowds)
• Track record of attention to detail while meeting critical deadlines and flexibly solving
• Accurate keyboarding, data entry, cash register and cash handling skills
• Good safety awareness and judgment and ability to assist visitors in emergency
• Willingness to follow all COVID safety protocols
• Full vaccination against COVID-19 is required
• Ability to go up and down stairs, sustained periods of prolonged standing, frequent
lifting up to 25 pounds
Preferred Qualifications:
• CPR,AED, and FirstAid certified (will train)


Availability: Part time and Per Diem positions.  There are currently no full-time non-exempt positions open, but may be available at a later time.

Starting schedule is Wednesday – Sunday from 8:30 AM – 5:00 PM
(Mondays & Tuesdays off). Schedule is subject to change based on Museum operating hours.

Compensation: $32,240 or $34,320 for bilingual candidates, plus overtime pay for working on Sundays, health/dental, 403b, and paid time off.

Application Instructions:
Email cover letter and resume to the Director of Education at Please attach PDFs of cover letter and resume; name the documents with your last name and title of document. No phone calls please. Application review begins immediately. Applicants are required to have both a BCI check at the attorney general’s office and NSOPW background check online upon offer of a position. Applicants consent to these background checks and understand that they are part of the hiring process.

About Us

Our mission is to inspire lifelong learning for all through play, creativity, and exploration.

Hours and Admissions

Wednesday - Sunday
9:30am to 12:30pm and 
1:30pm or 4:30pm

Reservations are available online. Reserve your ticket now, or purchase walk-up tickets when you arrive.

Masks are optional for most activities at PCM.

Group Visits

Providence Children's Museum is the ideal place for school field trips, camp outings, homeschool and community group trips and Scout excursions.

For Families

We’ve collected an extensive resource of creative activities that will engage kids and their caregivers wherever you may be.

About Play

While society often overlooks and undervalues play, we are here to celebrate and elevate it. Because we know play isn’t frivolous. It’s foundational.

PCM Lesson Plans

Check out our library of lesson plans for teachers and families. PCM has created a variety of lesson plans for teachers by teachers for children pre-k through early elementary.

Become a Partner

PCM has brought the magic of learning to life for over 40 years. As a trusted resource for families and children in southern New England, PCM is an anchor in our community.

Become a Partner

PCM has brought the magic of learning to life for over 40 years. As a trusted resource for families and children in southern New England, PCM is an anchor in our community.

More than a Museum
PCM is committed to serving the children of southern New England – regardless of their financial ability. 40% of the Museum’s budget is dedicated to welcoming one-third of the Museum’s total audience free of charge or at greatly reduced rates through a variety of outreach programs.