Position Title: Experience Coordinator

Reports to: Visitor Experience Manager and Visitor Experience Associate Manager

Supervises: None

Status: Full Time, Hourly – Non Exempt

Experience Coordinator: The Museum seeks a dynamic individual for the Experience Coordinator position. The Experience Coordinators make up a frontline team, primarily responsible for ensuring a high-quality visitor experience at Providence Children’s Museum. As a team, the Experience Coordinators ensure the smooth daily operation of the Museum, including safety protocols, and coordinate, prepare for, and implement educational and fee-for-service programs. Museum Experience Coordinators work to support open-ended, child-directed play experiences within the Museum’s exhibits. Ideal Experience Coordinators are curious and playful people who enjoy working with people of all ages and backgrounds and who thrive in a team setting.

Responsibilities:

Visitor Interaction

• Overseeing the operation of the Admissions Desk including cash handling and exceptional customer service
• Learning about and communicating information about Museum exhibits and programs to visitors and colleagues
• Resolving visitor questions and concerns, enforcing Museum policies
• Staffing the Admissions Desk and exhibits/programs
• Hosting Museum birthday parties, group visits, rentals, and other events
• Ensures a safe visitor experience for all, including but not limited to, managing the Museum check-in process for visitors, ensuring exhibit capacity limits, cleaning exhibit surfaces, and enforcing Museum policies
• Securing the Museum building and grounds daily at open and close
• Communicating frontline needs with the Museum’s Safety & Security Committee, attend security trainings
• Troubleshooting visitor issues; responsible for being prepared for emergencies; complete incident reports
• Ensuring the cleanliness of the Museum’s public areas; communicating cleaning needs with the Museum’s housekeepers and Operations team as needed
• Assessing exhibit and building repair needs and submitting work orders as needed
• Participating in regular Visitor Service team meetings
• Contributing to the development of Visitor Services plans, policies, and procedures
• Modeling creative and respectful ways to interact with children and the ways in which they choose to play
• Greet and engage adult visitors and support them in their chosen roles within their child’s play experiences
• Observing visitor spaces and families to respond in unique ways that create an environment in which all can play
• Assisting in the development and leading of the Museum’s play trainings as needed
• Training and coaching Museum staff in the Museum’s play theory
• Assisting in the development of and responsible for the preparation and facilitation of Museum Activity Birthday Parties and Museum Adventure Classes
• Ensuring adequate materials/supplies and room setup for programs, birthday parties and other events

Cross-departmental Projects and Communication

• Assisting in the development, preparation, and facilitation of educational programs for the public, group visits, and other audiences
• Assisting with exhibit and material inventories
• Occasionally assisting in the Museum’s frontline-based research projects
• Assist in formative, front-end, summative, and remedial exhibition evaluation by documenting the experiences of children and adults
• When appropriate, assist in prototyping future exhibit components
• The Bilingual Experience Coordinators also communicates with and ensures quality customer service for Spanish-speaking visitors and provides occasional written translations

Safety and Security

Required Qualifications:

• Experience working with children and a commitment to children’s learning through play
• Bilingual candidates are strongly desired (Spanish, ASL, Portuguese, etc.)
• 1-2 years of customer service experience
• Experience working on a team
• Strong interpersonal skills: helpful, calm, friendly demeanor
• Positive work-ethic, professional attitude, and willingness to learn
• Ability to work well under pressure and manage competing priorities
• Ability to adapt to different and changing environments (large crowds/small crowds)
• Track record of attention to detail while meeting critical deadlines and flexibly solving problems
• Accurate keyboarding, data entry, cash register and cash handling skills
• Good safety awareness and judgment and ability to assist visitors in emergency situations
• Ability to go up and down stairs, sustained periods of prolonged standing, frequent lifting up to 25 pounds

Preferred Qualifications:

• CPR,AED, and First Aid certified (will train)

Availability: Full Time

Full time schedules operate on a 5 day on/2 day off schedule. Weekend availability is required, with the potential for full weekends off on a rotating basis. Schedule is subject to change based on Museum operating hours.

Compensation:

Full Time: $37,440 plus overtime pay for working on Sundays, health/dental, 403b, and paid time off.  Fluent Spanish speakers receive additional compensation of $2,080 annually.

Application Instructions:

Email cover letter and resume to the Director of Education at [email protected]. Please attach PDFs of cover letter and resume; name the documents with your last name and title of document. No phone calls please. Application review begins immediately. Applicants are required to have both a BCI check at the attorney general’s office and NSOPW background check online upon offer of a position. Applicants consent to these background checks and understand that they are part of the hiring process.